Refund policy

Uncle J’s Sourdough – Return & Refund Policy

Because every loaf is baked fresh to order and is a perishable food item, all sales are generally final once your order has been baked.

That said, we always want you to be happy with your bread, so if something isn’t right, please reach out and we’ll do our best to make it right.

Quality issues, wrong items, or missed orders

Please check your order when you pick it up.

You received the wrong loaf
There is a clear quality issue (burned, underbaked, damaged, etc.)
Something is missing from your order

You can email us at unclejssourdough@gmail.com with your name, order number, and a brief description (photos are helpful).

If we made a mistake, we will typically:

Remake or replace your loaf on the next available bake day, or
Offer a store credit or refund, depending on the situation

Perishable items – no standard returns

Because our sourdough is:

Freshly baked
Highly perishable
Not reusable or resellable once it leaves our hands

We cannot accept traditional returns like you might see with clothing or non-perishable goods. Loaves that have been picked up or left unclaimed cannot be returned for a refund simply due to change of mind, taste preference, or not liking the texture.

Cancellations

We start prepping and fermenting dough well before baking, so:

Orders can usually be canceled or changed up until the day before pickup.
Same-day cancellations are not guaranteed, since your loaf may already be mixed, proofing, or in the oven.

If you need to cancel, email unclejssourdough@gmail.com as soon as possible with your order details.

Missed pickups

If you miss your pickup window:

Please reach out the same day if you’re running late. We’ll do our best to coordinate a later pickup if possible.
Loaves not picked up by the end of the day may be donated or eaten to avoid food waste.
We’re not typically able to offer refunds for missed pickups, since the bread has already been baked for you.

Refund timing

If a refund is approved, we’ll process it back to your original payment method. Your bank or card issuer may take a few business days to post it.

If you believe you’re owed a refund and haven’t seen it after 10 business days, please contact us at unclejssourdough@gmail.com and we’ll check on it.

Questions

If you have any questions about this policy or a specific order, you can always reach us at:

📧 unclejssourdough@gmail.com