Cancellation policy

Purchase Options & Cancellation Policy

Some items in our store may be offered as a subscription or a pre-order. This policy explains how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you’ll receive repeat products available for pickup on your selected pickup day. Subscriptions are based on the duration and frequency you choose.

Your payment details will be stored securely, and you’ll be charged for each order unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew, you can cancel your subscription.

You can cancel or change your subscription at any time. Your order confirmation emails include links to manage your subscription. You can also manage it through your customer profile (the account icon in the top right of our website).

See our Return & Refund Policy for details on returns and refunds.

Pre-orders

When you purchase a pre-order (for example, placing a bread order more than 48 hours in advance), you are reserving a product that may not yet be in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full (or remaining) amount at a later date.

You can cancel a partially paid pre-order that has not yet been fulfilled (more than 24 hours before pickup). If the order has been fulfilled (or is less than 24 hours from pickup), the order can’t be canceled.

See our Return & Refund Policy for details on returns and refunds.